Technical Support Request Vectorworks

This is provided free, by email, for 12 months from purchase or upgrade in New Zealand by Megabits. This means that if you are having trouble getting Vectorworks to run properly in your computer, contact us by filling in the Technical Service Request form on this page.

Free technical support does not include issues with printers, or other devices attached to a computer using your software

Before doing this please ensure the following:

Ensure you have the latest Vectorworks Service Pack installed, e.g. if Vectorworks 2016 – SP3. You’ll find your updates here.
Check here for answers to common problems are available at:
http://kbase.vectorworks.net/categories/Technical
or search the general knowledgebase at: http://kbase.vectorworks.net/

If you are including a file please send example files FREE via: www.mailbigfile.com, yousendit.com or Dropbox

Please be aware that issues that are deemed to be training related will be chargeable at current rates.

Personal details

Full Name *
Email *
Business/School Name
Phone (Landline) *
Mobile

Technical details

Vectorworks version number *
Service Pack version/build number *(Taken from 'About' Vectorworks screen)
Vectorworks serial number *
Operating system and version *
Brand of computer being used *
Amount of RAM *
Brand of video card used
Date of video card driver
List any recent changes made to the computer's set up (such as new fonts, software or hardware)

Troubleshooting

Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. Basic troubleshooting tips include;
Test to see if the problem occurs in a blank file:
Yes, tried this.
Test to see if the problem occurs system wide or in other applications (especially print and font problems):
Yes, tried this.
Copy and paste part of the document into a new file and see if the problem persists:
Yes, tried this.
Run the computer in safe mode to see if this resolves your issue:
Yes, tried this.
Check the Vectorworks Knowledgebase to see if the problem has already been reported or resolved (http://kbase.vectorworks.net):
Yes, tried this.
Describe the problem you are experiencing, step by step *
If you can, please email any error messages you may have received in the form of screenshots to techsupport@megabits.co.nz. If your screenshot files are more than 5MB in size, please send via www.mailbigfile.com to techsupport@megabits.co.nz.
http://kbase.vectorworks.net/questions/627/DirectX+Diagnostics+and+System+Profiler Please review this information, to create reports to send to: tech support@megabits.co.nz
Diagnostic Reports supplied?
Diagnostic report sent to Megabits?
Any Additional Comments?

Please tick these items

1. I understand that Technical Support is only provided FREE to Users with Current software. For non current users all support is chargeable at current rates. *
2. I understand that if this is deemed to be a training issue the support will be chargeable at current rates. *

Verification

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Technical Support Request Vectorworks

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