This is provided free, by email, for 12 months from purchase or upgrade in New Zealand by Megabits. This means that if you are having trouble getting Vectorworks to run properly in your computer, contact us by filling in the Technical Service Request form on this page.
Free technical support does not include issues with printers, or other devices attached to a computer using your software
Before doing this please ensure the following:
- Ensure you have the latest Vectorworks Service Pack installed, e.g. if Vectorworks 2016 – SP3. You’ll find your updates here.
- Check here for answers to common problems are available at:
- or search the general knowledgebase at: http://kbase.vectorworks.net/
Please be aware that issues that are deemed to be training related will be chargeable at current rates.