We want all our users to have the best possible experience with the software and services we support. By providing relevant details we can help you more quickly.
For Megabits customers, technical support is provided free for the current version and for 12 months from the date of purchase for the previous version. Technical support for versions outside this complimentary support period is chargeable at $145 + GST per hour, with a 15-minute minimum charge.
Before contacting us, please note the following:
- If the matter concerns abnormal behaviour or performance problems, check if the issue is resolved by a fresh start: Quit all programs, then restart your computer.
- Check if your query/issue has already been addressed on public forums.
If the issue persists, complete the form below and we’ll assist you.
Technical Support Service Conditions:
What’s covered:
- Addressing performance problems or abnormal behaviours with the software and internet services we support.
- Advice (not labour) to overcome corrupt files of software we support.
- Guidance installing Lumion and Interiorcad.
- Installations of our Megabits Plugin.
What’s not covered:
- Matters that can be resolved or prevented through product knowledge/education.
- Software setup and custom configurations (i.e. settings).
- Creation or supply of [digital] resources (i.e. libraries).
- Connections to machinery or third-party software.
Time spent on matters not covered by technical support will be charged at $145+GST/hour, (15 minute min).